Website: www.xenxcel.com
1. About Us
Xenxcel (“we”, “our”, “us”) is an Australian-based digital solutions provider. We are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and where applicable, the General Data Protection Regulation (GDPR).
2. Scope of This Policy
This Privacy Policy explains how we handle personal information collected through our website and services.
3. Personal Information We Collect
We may collect the following types of personal information:
- Name
- Email address
- Phone number
- Business or company details
- Any information voluntarily provided via forms or communications
4. How We Collect Information
We collect personal information when you:
- Submit a form on our website
- Request a quote
- Contact us via email, phone, or messaging platforms
- Interaction with our website (analytics)
5. Important Data Handling Disclosure
Xenxcel does not retain or store personal data on its own servers or internal systems.
All data collected is:
- Processed and stored using third-party software platforms
- Held within systems provisioned to and controlled by our clients
- Accessible only as necessary to deliver services
These platforms may include:
- Customer Relationship Management (CRM) systems
- Marketing automation tools
- Cloud hosting providers
- Communication platforms
6. Purpose of Collection (APP 3 & GDPR Lawful Basis)
We collect and process personal information for the following purposes:
- Providing services and fulfilling requests
- Responding to inquiries
- Delivering automation and marketing solutions
- Improving user experience
7. Disclosure of Personal Information (APP 6)
We do not sell, rent, or trade personal information.
Personal data may be disclosed to:
- Third-party service providers used to deliver our services
- Platforms selected and owned by our clients
- Authorities where required by law
8. Cross-Border Data Transfers (APP 8 & GDPR)
Third-party providers may store or process data outside Australia, including in the United States, Europe, or other jurisdictions.
By using our services, you acknowledge that:
- Data may be transferred internationally
- These providers are responsible for maintaining data, compliance and safeguards
9. Data Security (APP 11)
Although Xenxcel does not directly store data, we take reasonable steps to ensure that:
- Only reputable, secure third-party platforms are used
- Access is limited to authorised users
- Industry-standard security practices are followed
10. Data Retention
Xenxcel does not retain personal data.
Data retention is determined by the third-party platforms and the client who owns those systems.
11. Your Rights (APPs & GDPR)
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion (where applicable)
- Withdraw consent (GDPR)
- Lodge a complaint
Requests should be directed to:
- The business (our client) that controls the data, or
- The third-party platform where your data is stored
12. Cookies and Analytics
We may use cookies and similar technologies to:
- Analyse website traffic
- Improve user experience
You can manage cookies through your browser settings.
13. Complaints
If you believe your privacy rights have been breached, you may contact us using the details below.
You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Website: https://www.oaic.gov.au
14. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be published on this page with a revised effective date.
15. Contact Us
Xenxcel
Website: www.xenxcel.com
Email: admin@xenxcel.com